Frequently Asked Questions

Get answers to common questions about Virtual In-Depth Consultation.

Before your session, complete our intake form, send clear photos, list current products and medications, and note concerns or triggers. Being thorough speeds assessment and ensures accurate recommendations tailored to your skin, lifestyle, and environmental exposures.

We deliver a detailed summary and recommended routine by email within 72 hours of your consultation. If additional clarification is needed, we include follow-up instructions and options to schedule a live follow-up or message for quicker answers.

Yes. Share relevant medical history, allergies, prescriptions, and dermatologic diagnoses during intake. Our clinicians assess interactions and contraindications, and when necessary, advise consultation with your physician to ensure safe, integrated skincare and any required medical oversight.

We recommend ingredients and product types rather than strict brands, though we may suggest trusted options that match your needs and budget. Recommendations prioritize efficacy, safety, and tolerance, with alternatives provided for sensitivities or cost concerns.

Yes. Consultations use secure, encrypted video platforms and confidential intake forms. We follow strict privacy policies and store records securely. If you have specific privacy requirements, inform us beforehand and we will accommodate additional safeguards where possible.

Absolutely. We offer optional follow-up consultations, message check-ins, or routine adjustments after you receive your plan. Schedule online or contact our clinic; many clients book a brief review two to four weeks after implementing changes to track progress.