Frequently Asked Questions

Get answers to common questions about Virtual In-Depth Consultation.

Before your appointment, submit recent face photos in natural light, list current skincare products, medications, allergies, lifestyle habits, and main concerns. Include your location and daily routine details so our therapist can perform a thorough, tailored virtual assessment.

Sessions typically last 30–60 minutes depending on complexity. We review your history, photos, habits, and environmental factors, discuss concerns, and outline a personalized plan. A written summary and product recommendations follow via email within 72 hours.

Yes — recommendations are personalized to your skin needs and budget. We suggest medical-grade and accessible brands, provide alternatives, and explain why each product suits your concerns. Recommendations remain unbiased and focused on safety and results.

You will receive a professional summary and product recommendations via email within 72 hours. In many cases clients receive results sooner; weekends or additional follow-up questions may extend the timeframe slightly.

Yes, we accept international bookings. Please select an available time based on your timezone; our booking system displays options accordingly. Note product availability and shipping may vary by country, and we provide local alternatives when needed.

Yes, we specialize in sensitive skin assessments and will review medical history and triggers. For complex or medical conditions we may recommend a dermatologist referral and design a gentle, stepwise regimen with patch-test guidance.