Frequently Asked Questions

Get answers to common questions about Professional Seasonal Shopping Experience.

During your session a trained skin therapist conducts a skin assessment, discusses concerns and goals, reviews current products, then guides you through curated options and creates a season-specific protocol with application instructions and a prioritized shopping list.

Sessions typically last 45 to 60 minutes, allowing time for consultation, product sampling and personalized recommendations. Extended appointments available upon request for deeper analysis or multiple concerns.

Yes, we offer in-clinic sampling and patch testing when appropriate to assess tolerability. We never apply aggressive actives without prior discussion and will tailor testing to your skin sensitivity.

Absolutely. Our experts prioritize gentle, proven ingredients and avoid known irritants. We'll customize the protocol, suggest patch testing, and recommend soothing, barrier-supporting formulations suited for your skin's unique sensitivities.

Yes, we curate recommended bundles to simplify your seasonal routine and often offer package pricing. Promotions vary; ask your therapist for current offers, loyalty credits and multi-product discounts.

We recommend visiting at the start of each season or every three months to adjust for climate, lifestyle and skin changes. Clients with active treatments may need more frequent follow-ups.