Frequently Asked Questions

Get answers to common questions about Virtual In Depth Consultation.

Gather recent photos in natural light, a list of current products, medications, and a brief summary of your routine and concerns. This information helps our experts deliver a focused, accurate assessment during your virtual session.

Typical sessions last 30–45 minutes, including history review and live assessment. After the appointment, a detailed emailed summary with recommendations is delivered within 72 hours for your reference.

Yes — we encourage photos and short videos to evaluate texture, tone, and problem areas. Visuals complement your history and allow precise recommendations without an in-person visit.

We discuss medical-grade options and can identify when referral to a dermatologist is appropriate. Prescription treatments are recommended only when clinically necessary and coordinated with your healthcare provider.

A personalized skincare summary, step-by-step routine, and product suggestions are emailed within 72 hours. The document includes follow-up recommendations and contact details for further questions.

Yes — our experts assess concerns across all ages, from teen acne to mature skin. We tailor plans for sensitivity, rosacea, pigmentation, and preventive care using safe, age-appropriate strategies.